Customer service and digital transformation – the two terms that no company can ignore in today’s era. The whole idea of running a business revolves around the customers. And, the goal to achieve ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

Robotic process automation (RPA) bots can help support human agents as well as virtual agents. Although enterprise interest in bots seems to be at an all-time high, Gartner reports that 68% of ...

CHICAGO--(BUSINESS WIRE)--Robotic Process Automation (RPA) is dramatically changing the way Brake Parts Inc LLC (BPI) does business with a number of their business partners, including some of its ...

CINCINNATI--(BUSINESS WIRE)--Convergys Corporation (NYSE: CVG), a global leader in customer management, has announced that it has achieved an important milestone with more than one-third of its ...

Forbes contributors publish independent expert analyses and insights. I write about trends that affect the customer service industry today RDA or Robotic Desktop Automation is a type of Robotic ...

The digital revolution and adoption of new age technologies are forcing service providers to re-engineer their existing business processes to provide better experience to customers. As more and more ...

ATLANTA, Jan. 30, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions today announced that it has released Jacada Interact 11, the latest release of its Customer Service Robotic ...

LONDON, Aug. 2-- International Data Corp., a provider of market intelligence and advisory services, issued the following news release: IDC announces the release of a new IDC PlanScape, Implementing ...