DEAR READERS: I have stepped away from my daily column while I work on my next book, a memoir, which is scheduled to be published in the fall. While I'm away, I hope you'll enjoy these topical "Best ...

The right to refuse service to rude customers: Is it legal for a business? We’ve all seen the signs in businesses, retail shops and elsewhere that read, “We reserve the right to refuse service to ...

How front-line service workers manage rude and abusive customers could make or break a business, according to studies by researchers at the Sauder School of Business at the University of B.C.

I went to a minor league hockey game last night and I was as nice as I could possibly be to the concession stand worker who took my order. And I did this for two reasons… One: she was a nice lady and ...

Wetherspoons is a staple in British culture, with hundreds of its pubs scattered across the country. Known for their bargain-loving meals and cheap drinks, you really can't go wrong - unless you ...