Dealing with rude customers can be an unfortunate reality for those who work in the service industry. According to a study done by UBC researchers Daniel Skarlicki and Danielle van Jaarsveld, it can ...

Nobody likes sitting next to the rude customer yelling in the restaurant, but to the server, it's not just awkward: it's bullying. Labour relations lawyer Thomas Roper says workplace bullying — from ...

How front-line service workers manage rude and abusive customers could make or break a business, according to studies by researchers at the Sauder School of Business at the University of B.C.

HALIFAX—From customers’ disdain to outright abuse, Vanessa Myers has experienced firsthand the stress of being a server in the food industry. That’s one reason why the Saint Mary’s University graduate ...

There's an upside for servers getting mistreated by rude customers — they receive nearly double the tips from other patrons in the restaurant, according to new research from the University of Calgary.

A Cleveland-area Guitar Center employee has reportedly been busted after confessing to copying the credits cards of some rude customers and running up a bill. According to Cleveland.com, the ...