Unlike other businesses that provide a product, professional services provide only services. Offering a service for sale is vastly different than selling a product, and so too is the path to success ...

Service organizations exist to market services rather than products. The most advantageous organizational structure for a service business is one in which employees can handle multiple different roles ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. As customer service continues to be vitally important to ...

Strong customer relationships are good for business—and they are good business. We've all read about how it costs anywhere from five to 25 times more to acquire a new customer than to retain an ...

As a small business owner, you’re pulled in many different directions. You must develop a compelling product or service, manage staff, handle business logistics and find funding for your business. As ...

It took me a long time to join a veteran service organization. To be honest, before I joined one, I didn’t fully understand the value of being part of these groups. You may have similar reasons for ...

CEDAR RAPIDS — With membership declines accelerated by the pandemic, local service organizations are focusing on how they can attract new members. Like just about every other type of organization, ...

Cheboygan’s Lions Club, a once booming staple organization, currently has only seven members. “Like everybody else ... we are having a harder time getting people involved,” said 23-year member Mark ...

Developing College students into a global network of responsible citizens and leaders with a lifelong commitment to service. Circle K is an extension of Kiwanis International and Key Club. Throughout ...

As the USO’s worldwide education partner, SNHU delivers educational resources and opportunities that help men and women in uniform as well as their spouses with transitions throughout their military ...