Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

AppOmni expands SaaS security with AgentGuard and AI Security Posture Management to provide real-time protection, visibility, and posture automation for AI agents in ServiceNow and other SaaS ...

Not many people associate Zendesk with field service management – it was created as – and continues to flourish – as a customer support solution, most visible through website chat client technology.

ANSR’s new AI-powered GCC command and control platform aims to provide a complete overview of an organisation’s activity, ...

ServiceNow NOW recently collaborated with the City of Reno and NewRocket to launch DROPS (Direct Resource Outreach & Placement Service), an advanced mobile application designed to transform outreach ...