What is empathy? I’ve heard it explained as being aware of, sensitive to, and having the ability to vicariously experience the thoughts and feelings of another. Empathy continues to make a difference ...

It's hard to set limits, but sometimes a statement showing empathy, attention, and respect can help them be accepted. However, in other cases, it's better to avoid being "too nice." ...

Last week, I had my six-month checkup at the dentist office. As I am sure many can sympathize with, it’s hardly a day I anticipate with eagerness. Thankfully, I don’t dread it as much as I once did.

Incorporating empathy into leadership doesn't mean sacrificing authority. Instead, it enhances a leader's ability to connect with their team, fostering trust and collaboration. Empathy allows leaders ...

For years, empathy has been the soft skill many leaders paid lip service to but struggled to operationalize. Customer experience executives put it in presentations. HR leaders championed it in ...

Building trust and practicing empathy are key to creating loyalty, so how can we add a human element to the digital consumer journey? We’ve been living in a digital-dominated world for some time, but ...

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Spotting a deficiency can be easy when you become aware of the characteristics and behaviors that hide it. From dismissing emotions to frequent relationship changes, these signs reveal an inability to ...

It’s a provocative idea: that empathy — that is, putting yourself in another person’s proverbial shoes, and feeling what they feel — is a sin. The Bible contains repeated invocations from Jesus to ...