Over the past two decades, customer experience (CX) has evolved from a novel concept to a core organizational function. Once a rallying cry for putting the customer at the center of business strategy, ...

There is no customer strategy without human connections. Your business relationships with customers are vital to near-term success and future growth. Despite this, we often see companies (including ...

Lowe's transformation from basic SMS notifications to Rich Communication Services demonstrates how retail giants can leverage messaging technology to reduce operational costs while improving customer ...

Despite its central importance to the success of every business, customer experience is rarely implemented as effectively as it could be by leadership teams. This happens because customer experience ...

Founder of Aileen Day Advisory, Aileen Day is Australia’s premium CX advisor, thought leader, speaker, mentor and podcast host. In my last article, "How Customer Insight And Understanding Can Improve ...

As supply chain management increasingly integrates advanced technologies and data-driven decision-making, customer fulfillment leaders are transitioning from traditional operational roles to strategic ...

Out of the myriad priorities businesses need to juggle in today’s inflation-ridden economy, improving the customer experience(CX) now ranks above changes to pricing or products. Fueled by the pandemic ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

Senior executives continue to make significant investments in customer relationship management (CRM) systems, as they face their most pressing management challenge – improving customer loyalty and ...

Daniel Schulman, Director & CEO, opened by acknowledging the leadership transition from Hans Vestberg and outlined a shift in strategic direction, stating Verizon is at a "critical inflection point" ...

Coupang's continuous increase in active customers and stable revenue growth rates indicate significant growth potential. As Coupang's EBITDA margins improve towards a 10% target, it could achieve ...

CEO Morgan Frank highlighted a strong start to 2025, achieving 61% year-over-year revenue growth in Q1, with revenues reaching $9.3 million. He emphasized the successful placement of 98 new UltraMIST ...