Over the past two decades, customer experience (CX) has evolved from a novel concept to a core organizational function. Once a rallying cry for putting the customer at the center of business strategy, ...

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

There is no customer strategy without human connections. Your business relationships with customers are vital to near-term success and future growth. Despite this, we often see companies (including ...

Campaigns fade. Relationships scale. That’s the real superpower. The smartest way to grow your customer base is through relationships. They are businesses’ most underestimated superpower — creating ...

To retain customers long term, businesses must Identify ways to add additional value to current business offerings.

There’s no one single way to create a customer journey map. See how brands are approaching journey mapping today in strategic, emotional and goal-driven ways. What’s in your abandoned cart? From a ...

In today’s hyper-competitive B2B landscape, marketing leaders face a paradox: The pace of change is relentless, yet the need ...

Lowe's transformation from basic SMS notifications to Rich Communication Services demonstrates how retail giants can leverage messaging technology to reduce operational costs while improving customer ...

As supply chain management increasingly integrates advanced technologies and data-driven decision-making, customer fulfillment leaders are transitioning from traditional operational roles to strategic ...

Daniel Schulman, Director & CEO, opened by acknowledging the leadership transition from Hans Vestberg and outlined a shift in strategic direction, stating Verizon is at a "critical inflection point" ...

When it comes to connecting with customers online, a number of multichannel and ecommerce retailers are still stuck in the “customer support” mindset; one that views contact with a customer as a ...

CEO Morgan Frank highlighted a strong start to 2025, achieving 61% year-over-year revenue growth in Q1, with revenues reaching $9.3 million. He emphasized the successful placement of 98 new UltraMIST ...