I just took a quick peek at my inbox today and noticed that I've received a good bounty of tech support and customer services stories again this year. There's something about the Holiday season that ...

In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...

HOUSTON—Jan. 16, 2012—Ferrostaal Equipment Solutions North America announced it now has in place an experienced team of sales, technical support and customer service managers and representatives to ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

One of the oddest features in the new Kindle Fire tablets is decidedly retro: a button that summons a human tech support representative on your screen. When you press the Mayday button on a Kindle ...