In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...
Meet Plain, a new startup that wants to reinvent support tools. While the customer support space is a competitive industry with big tech companies like Intercom and Zendesk, Plain believes it has a ...
General Dynamics Information Technology is introducing a conversational artificial intelligence known as Amelia, rendered here, as part of the U.S. Navy Enterprise Service Desk endeavor. (Photo ...
We must address the core architectural weaknesses that make SaaS and the rapid proliferation of AI tools a prime target for ...
Genie introduces an AI-powered chat agent to help technicians and fleet managers quickly access service and troubleshooting ...
Walmart is combining AI and augmented reality with a feature called Shop the Background, which lets customers click on items ...
eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More The enterprise landscape is constantly evolving. While many ...
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