NJ Transit filled the vacant customer advocate role Thursday with a French man, Franck Beaumin, who has experience in transit operations worldwide. (Fran Baltzer for New Jersey Monitor/NJ Transit) ...

Replacing NJ Transit’s much maligned former customer advocate should be accompanied by a strategic plan to make customer service better, similar to what a transit agencies did in Los Angeles, ...

New Jersey Transit is moving to improve the commuter experience at major transit hubs after battling rider criticism over its record-setting service disruptions. The nation’s largest statewide public ...

Commuters hustling through the transit center in Trenton one recent evening slowed down when they saw a table stacked with NJ Transit-branded hand sanitizers, pens and bags. They were also greeted by ...

NJ Transit board member Shanti Narra spoke the words that commuters have waited four years to hear, the agency finally hired a customer advocate to represent rider interests. The position that has ...

New customer service improvements are coming to some NJ Transit stations, including Trenton and Newark. NJ Transit CEO Kris Kolluri showed CBS News New York interactive kiosks and said Newark Penn ...

NJ Transit’s new customer advocate has his work cut out for him. Since 2017, there have been numerous hellish summers. Train cancellations are up year-round. This year, NJ Transit passed a 15% fare ...

The MTA will open “Customer Service Centers” at 15 subway stations next year in an effort to provide riders with “comprehensive customer support,” transit officials said Wednesday. The new booths will ...

On Thursday Metro Transit announced it will begin to invest an estimated $4 million a year toward public safety and customer service amid growing calls to address what several have called a crisis on ...

Rush-hour commuters at Penn Station faced a shutdown of close to an hour, followed by extensive delays, after Amtrak investigated a report of a problem with overhead wires. By Shayla Colon and Hank ...

Over four years, rider frustration has grown as train reliability has dropped and bus companies terminated commuter service. Commuters hustling through the transit center in Trenton one recent evening ...