The message to CX pros and UX designers is clear: put thought into the creation of connected experiences, gather feedback from users and iterate as needed. We live in a connected world, and that world ...
Two years ago, premium bodywear brand Wolford was on the verge of upgrading its e-commerce site. But with consumer behavior changing rapidly in the midst of the pandemic, its newly arrived Global ...
The cash wrap is rapidly becoming an antiquated place for transactions. In the past, customers and retailers have experienced a single-channel touch point via the brick-and-mortar store. Today, this ...
In a recent conversation, I was asked what I felt was the driving force behind the technology innovations disrupting businesses across the globe. Expecting some sort of a cloud computing-centric ...
Multichannel confusion. Having more channels doesn't mean you're providing a better experience. It often adds noise and inconsistency. Fix the fundamentals. Your customer experience is only as strong ...
CUCKOO Malaysia launched its first Cash-and-Carry Brandshop at IOI Mall Damansara, initiating a RM5 million, 10-store ...
Born into a fully digital world, Generation Z is emerging as a key demographic in the automotive market. While their car-buying journey starts online with configurators, virtual test drives and ...
The artisan-crafted furnishings brand debuts its first Montana location at Bozeman’s Gallatin Crossing BOSTON HEIGHTS, Ohio, ...
CarMax’s omni-channel experience, which lets consumers buy used cars online, in-store or a blend of both, is now nationwide. The largest retailer of used cars in the U.S. said Thursday it has finished ...
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