Customer service nightmares have become a daily occurrence instead of an occasional one. Between rude workers and incorrect orders, most people wonder what the reason for the madness is — at least, ...

When training employees, remember that good customer service is not just about resolving problems. It's ensuring that every interaction with customers gives the message that you are ready, willing, ...

Good customer service. One of the most important undervalued things on earth, as far as I'm concerned. Good customer service can make your day. Bad customer service can ruin it. There's a lot of talk ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

For 21 years, Sophie Smith has had a cellphone plan with Rogers Communications Inc., the largest carrier in Canada. The relationship wasn’t always perfect, but it was good enough to keep her from ...

Customer-centric service. Exceptional customer service puts the consumer first. Successful brands listen to their customers and deliver on their needs. The cost of poor support. A lack of care in ...

19 August 2008 This past week I have managed to keep my cool (even though the temperature outside has been steamy), experiencing repeatedly appalling service. I mean really bad service. And, sad to ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

Blow away the competition by using customer service and customer experience to make your company stand out, and to build true customer engagement and loyalty — while inspiring your employees as well.