In October 2013, the CRTC implemented the Wireless Code of Conduct, instructing Canadian operators to make adjustments to various billing practices to better inform customers of roaming and data fees.

Wireless customers who don't carefully check their monthly phone bills are sometimes ripped off by carriers that 'cram' unauthorized charges. Raise your hand if you actually read all eight pages of ...

(Bloomberg) -- AT&T Inc. customers will receive a billing credit after a widespread outage of its wireless network interrupted service for hundreds of thousands of subscribers, the company said Sunday ...

When Rosemary Pick saw her cellphone bill for more than $1,700 in data charges, she thought it must be a mistake. When she complained, Bell told her a family member on her plan must have approved the ...

Every month my wireless bill is like a guessing game. What will be it be this time? Data roaming charges from traveling abroad, which have made my bill as high as $900? Long distance charges? Going ...

TORONTO — The Ontario legislature is to vote Thursday on a private member’s bill that would lead to new rules for the wireless industry in the province, curbing “bill shock” as well as tactics critics ...

The Conservative Ontario government has introduced Bill 66 and if passed it will scrap the Wireless Services Agreements Act from 2013. The bill, titled ‘Restoring Ontario’s Competitiveness Act’ by ...

New or renewing Telus Corp. customers may shake their fist at the Canadian Radio-television and Telecommunications Commission (CRTC) when the first bill arrives. The same urge may overcome customers ...

Heather Gunn-LaBrie is still paying off a surprise $5,000 Bell bill for long distance and talk minutes charges, racked up by her 16-year-old son late last year. "It is the most horrific feeling," said ...