Starbucks CEO Brian Niccol said the company's pickup-only locations no longer match the coffee chain's vision for a warmer customer experience.

Starbucks remains the biggest coffee chain in the US, but it ha lost millions of customers over the past 18 months. Starbucks ...

Starbucks "Pick Up" locations across more than 20 states, totaling 80-90 stores, will be impacted. Niccol and the chain's website indicated that some locations would be closed permanently, while ...

Polen Capital, an investment management company, released its “Polen Global Growth Strategy” second-quarter 2025 investor ...

Niccol said Starbucks was founded on customer experience, and wants to return the brand to a position of excellence.

Starbucks will give salaried workers only a tiny pay increase. Add that to the long list of mistakes made by CEO Brian Niccol ...

Starbucks is working on a turnaround effort that includes better service, shorter wait times and more inviting stores.

Starbucks will provide a modest 2% hike to all salaried employees in North America this year, the company told Reuters on ...

Starbucks salaried employees, such as store managers, are set to get a 2% raise in 2025 amid the company's turnaround plan.

The countdown is on for the return of Starbucks’ Pumpkin Spice Latte. The fan-favorite drink will return on Aug. 26, ...