Customer Relationship Management is the stuff of which future “Dilbert” strips are made. Of considerably more use is Julie Olley’s How to Deliver Excellent Customer Service: A Step-by-Step Guide for ...

Rocket CRM has unveiled a new phase of enhancements to its automation framework, reinforcing its commitment to advancing ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed ...

One negative aspect of the customer relationship with management comes from perceived familiarity. It is in a company's best interest to make sure every customer feels important and special, but ...

Le CRM (Customer Relationship Management) est une stratégie de gestion des relations avec les clients qui vise à améliorer les interactions avec ces derniers et à optimiser leur satisfaction. Cela ...

Rocket CRM has rolled out a series of intelligent updates aimed at strengthening customer relationship management by refining ...

Le CRM (Customer Relationship Management) ou gestion de la relation client (GRC) consiste, pour une entreprise ou une marque, à construire, gérer et développer sa relation avec son portefeuille ...

That’s even as 42 percent of them are feeling less financially secure than a year ago. DISCOVER: How customer relationship management tech can help your organization grow. Many businesses are ...

A customer relationship model, also commonly referred to as customer relationship management, seeks to improve the relationship between a business and the customer.

Case study: Coeliac UK Coeliac UK works on behalf of people with coeliac disease – a lifelong autoimmunedisease caused by an intolerance to gluten. In October 2013, the charity invested £250,000 in ...