ATLANTA, June 1, 2017 /PRNewswire/ -- LOMA today launched an online, gamified course to help life insurance and P&C companies ensure their home office employees understand the foundations of the ...
In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).
Scottsdale, AZ - June 12, 2025 - LearnLogic proudly announces the launch of its Customer Service Training: Customer Champion Training in a Box, an entirely new way for small teams and organizations to ...
Microsoft on Wednesday denied claims that it uses customer data to train artificial intelligence models. The response came after some users pointed out on social media that the company requires users ...
MIAMI and PALO ALTO, Calif., Nov. 1, 2023 /PRNewswire/ -- Foundever, a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI ...
In previous columns I have described how the components of overall responsiveness, knowledge and empathy are three of the four main components of an excellent customer service experience. Enjoy ...
Today, clients expect plenty more than just a product or service. We live in a time where people increasingly view products and services as commodities. Customers expect an experience along with ...
Auto care service providers lack transparency and convenience to deliver consistent high quality customer experiences. Stress-Free Auto Care, founded by Chris Truglio and Yinon Weiss in March 2019, ...
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