Many LAC countries have strengthened their adherence to the rule of law — showing greater improvement than regions like the ...

A common theme arising in the nearshoring space is whether or not business leaders who have decades of experience in the ...

Wall Street firms are announcing layoffs in the name of AI-driven innovation. But critics argue AI is just a convenient ...

SoftServe is expanding its talent search beyond Chile’s cities by opening a new delivery center in Chillán, a relatively ...

Mexican lender Grupo Financiero Banorte has earmarked US$40.2 million to expand its contact center operations and step up ...

The rise of AI chatbots in customer service hammered the stocks of Teleperformance and Concentrix, the biggest players in the ...

The largest customer-experience outsourcers in the world are betting big on artificial intelligence as a game-changer for the ...

Nokia has opened a technology lab in Naucalpan de Juárez, just north of Mexico City, to tap into the region’s surging demand ...

MicroSourcing has expanded its global footprint into Latin America, opening a new service delivery center in Bogotá, the ...

Mplus, the European customer experience services group, has acquired Eastern Europe–based BPO provider Valoris, expanding its ...

In 2011, there were only 500 companies specializing in IT services in Ecuador. Today, according to the data from the Ecuadorian Chamber of Innovation and Technology (CITEC), there are around 3,000. Of ...

Endorsement of Mexico’s structural reforms has helped the nation take an important step toward becoming a developed country; but it still needs to work on developing its talent and abilities and ...