Following its recent acquisition of VOCALLS, CallMiner today introduced OmniAgent, a virtual agent to transform customer interactions, across voice, chat and email, through intelligent automation and ...

Deeper integration brings Seismic Aura AI to Salesforce Agentforce, empowering sellers with real-time guidance to close deals and personalize customer interactions.

ON24 Translate helps marketers transform virtual events and AI-generated derivative content into 60+ languages.

Communications platform provider Dialpad today released a number of contact center updates for its platform. Key highlights include the following: Expanded integrations with Zoho, Freshdesk, Bullhorn, ...

Eltropy, providers of a conversations platform for community financial institutions (CFIs), has integrated its Eltropy One Platform with more than 50 essential systems used by credit unions and ...

Klaviyo has acquired Gatsby, providers of a social automation product that helps companies convert engagement over social channels into owned customer relationships. Financial terms of the deal were ...

“B2B sales and marketing leaders must engage with buyers and prospects earlier, position themselves sooner, and build compelling arguments for inclusion on the vendor selection shortlist,” says Ian ...

Reprise, providers of a demo platform for software companies, has launched Agentic Demo Builder, an auto-capture technology that transforms software into ready-to-use interactive demos that behave ...

In every customer conversation, there's more happening than words alone can capture. This high-impact session will show you how to turn emotional insight into business advantage.

The Godfather of CRM Paul Greenberg and Todd Harris. aka the 'Toddfather' of Gaming, launch 'Game On!' a new show on PPN dedicated to helping B2B focused companies ...

The customer journey analytics market could be an $83 billion industry in just seven years, SkyQuest Technology Consulting predicts.

Phound expands its platform with broadcast messaging, vCon-based CRM sync, smart meeting controls, and enhanced recording tools.