As Microsoft holds its annual Ignite enterprise user conference in San Francisco, I thought it would be a good time to look ...

A recent study from Zapier found that while nearly every enterprise has brought AI onboard, only half report seeing widespread benefits.

In Eastern Management Group’s recent surveys, respondents cited the vendor’s balance of reliability and innovation.

Comms channel and software tool proliferation can damage productivity. Reducing that friction can improve employee and ...

The main cause of data loss is the end users: 58% of respondents said users were responsible for data loss incidents, while ...

Define what needs fixing before choosing AI solutions, ensuring technology serves specific business needs rather than trends.

Mitel launched Mitel Workflow Studio (MWS), a generative AI-powered low-code/no-code integration platform on Thursday.

Passing just enough context about a service interaction can assuage consumer trepidation over AI and build loyalty.

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

The use of unapproved AI tools can lead to data leaks or security vulnerabilities. Employers should instead bring AI use into the light.

Although AI concerns fuels burnout, agents in smaller contact centers view the technology more favorably than those at larger ...

With a new contact center platform as its foundation, Avaya is headed toward public cloud and on-prem deployments while leveraging partnerships for AI.