Customer satisfaction in the U.S. is unchanged in Q3 2025, according to the American Customer Satisfaction Index.

The latest data indicates inflation may be constricting customer satisfaction, which impacts CX strategy, Watermark Consulting’s Jon Picoult says.

The J.D. Power 2025 study reveals that mortgage lenders focusing on advisory services receive higher customer satisfaction ...

The Redding Area Bus Authority (RABA) board gathered to evaluate the findings of its latest customer satisfaction survey.

According to the J.D. Power 2025 Electric Utility Business Customer Satisfaction Study, PSEG Long Island has been ranked the ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

While Rocket increased 15 points, it slipped to 11th overall as other mortgage lenders had higher customer service score ...

Recent research commissioned by NTI shows that 64% of Australian consumers have experienced problems with receiving their ...

Domino’s Pizza executive chairman and billionaire Jack Cowin is prepared to alienate some of the chain’s most loyal customers ...

SamTrans received a 4.15 out of 5 on its satisfaction survey, with nearly half of riders saying their experience has improved ...

Shopping for groceries should be quick and easy, but your mileage may vary if you need help from employees, especially in ...

GM Financial posted a slightly above average performance in the new J.D. Power Auto Financing Satisfaction Study, but lower ...