Customer satisfaction in the U.S. is unchanged in Q3 2025, according to the American Customer Satisfaction Index.

The latest data indicates inflation may be constricting customer satisfaction, which impacts CX strategy, Watermark Consulting’s Jon Picoult says.

The J.D. Power 2025 study reveals that mortgage lenders focusing on advisory services receive higher customer satisfaction ...

The Redding Area Bus Authority (RABA) board gathered to evaluate the findings of its latest customer satisfaction survey.

According to the J.D. Power 2025 Electric Utility Business Customer Satisfaction Study, PSEG Long Island has been ranked the ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Overview: Samsung, LG, and Sony are the top brands concerning reliability, performance, and customer service for long-term ...

While Rocket increased 15 points, it slipped to 11th overall as other mortgage lenders had higher customer service score ...

Leaders spend a lot of time thinking about building things smarter and faster, but they can’t afford tunnel vision that ...

Domino’s Pizza executive chairman and billionaire Jack Cowin is prepared to alienate some of the chain’s most loyal customers ...

SamTrans received a 4.15 out of 5 on its satisfaction survey, with nearly half of riders saying their experience has improved ...

GM Financial posted a slightly above average performance in the new J.D. Power Auto Financing Satisfaction Study, but lower ...