The average length of the longest power outage has increased in all regions since 2022, according to JD Power.

Yodel came bottom of the league table, ranking of two stars out of five, while Royal Mail was top of the list with 3.25 stars ...

The company, which was at the bottom of Ofcom’s latest customer satisfaction survey, said it was ‘delivering more parcels ...

Despite ranking last in Ofcom's customer satisfaction survey, Evri stated it is "delivering more parcels than ever". Over the six months to August 30, 425 million parcels were processed – 47 million ...

Buc-ee’s — the Texas-based chain known for its clean bathrooms and warehouse-sized stores — has claimed the top spot in the ...

Citizen satisfaction with U.S. federal government services improves 1.0% to reach a 19-year high score of 70.4 (on a scale of 0 to 100), according to the American Customer Satisfaction Index (ACSI (R) ...

The Human Experience combines customer and employee experiences into a new framework for delivering satisfaction at scale.

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The year 2025 has been interesting for restaurant chains, and these ones have not had a great year. These chains have the ...

As companies across sectors race to stimulate consumer loyalty and provide differentiation, customer communications and digital experiences are under-appreciated levers in unlocking customer ...

A human rights complaint in B.C. has been settled between TD Bank and a Muslim-Indigenous man who said a Surrey branch teller ...

Recent research commissioned by NTI shows that 64% of Australian consumers have experienced problems with receiving their ...