It is time to roll out the red carpet in recognition of those that worked hard to keep customers at arm’s length ...

Crypto exchange Coinbase’s CEO Brian Armstrong announced on social media that an ex-employee had been arrested in India, with ...

I’ve looked over my past articles to come up with some resolutions every business must do. But instead of sharing what to do, ...

These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...

Brian Armstrong, co-founder and CEO of Coinbase, the largest US crypto exchange has shared a post thanking the Hyderabad ...

Nigerian businesses face downtime, data loss, and poor support from local web hosting services, forcing them to seek foreign ...

Several forces contribute to this cycle of AI hype and disappointment. 1. Marketing pressure: Calling a product AI-powered ...

BitMartehas launched in Nigeria as an innovative e-commerce platform designed to tackle challenges such as delayed ...

According to recent research from PwC, 32% of consumers "would stop doing business with a brand they loved after one bad experience." But brands generally lose more than just revenue through bad ...

Cheap money masked bad decisions. Now growth must prove itself — and customer experience is the clearest signal left.

The Coinbase Hack Case took a significant turn after a former customer service agent was arrested in Hyderabad, India, in connection with a data breach that sho ...

Hyderabad police arrest former Coinbase agent in major data breach case; CEO Brian Armstrong vows zero tolerance for insider ...