Weston Weber knows what it takes to perform under pressure. During his 11 seasons as a professional baseball pitcher after ...

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the winners of the 2025 New Era of CX Awards ...

The agentic AI answers questions while understanding intent, connecting context and solving problems end-to-end, effectively ...

WASHINGTON, Nov. 19, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and ...

Here are the three most important categories of modern shoppers—crucial to understanding consumer needs and successfully ...

With 247 self-service ordering, real-time order tracking, automated plant assignment, integrated dashboards, and comprehensive financial visibility, the portal has significantly transformed customer ...

When you think of a doughnut, the first thing that likely comes to mind is its shape: round, with a hole in the middle.

There's no happier surprise than boarding a plane and realizing you have the entire row to yourself. Imagine having enough ...

The Human Experience combines customer and employee experiences into a new framework for delivering satisfaction at scale.

In healthcare C-suites across the country, patient experience is a top priority. From medical practices and ambulatory surgery centers to large hospital systems, leaders are rethinking every stage of ...

UK retail giant Kingfisher says Optimizely, a digital experience platform (DXP), has enabled it to test and perfect multiple ...

Meta, despite its huge consumer potential, is turning into an even more lagging player in the eyes of investors, losing more ...