When Deborah Kahn bought two Amazon gift cards at her local mom-and-pop pharmacy, nothing seemed amiss. But then she got home ...

If you’re considering live chat support for your contact centre, read on. Our definitive guide tells you everything you need to know about using live chat as a support channel for your business. The ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

James Chen, CMT is an expert trader, investment adviser, and global market strategist. David Kindness is a Certified Public Accountant (CPA) and an expert in the fields of financial accounting, ...

British Airways was harder hit by the shutdown of London Heathrow on 21 March than any other airline. More than half of the 1,400 cancelled flights were on BA, wrecking the travel plans of 125,000 ...

Customer service chat has become an integral component of the customer experience in the digital era of business. However, it is not only necessary to offer customer service chat that will help answer ...

Microsoft is looking to make AI more accessible and flexible for businesses. It has now rolled out Copilot Chat, a pay-as-you-go service that is designed as an alternative to the full-featured ...

All in on AI is a series featuring interviews from Microsoft executives across the company about what transforming work with AI means to their teams. Through these conversations, we’ll highlight the ...