Agentic automation: Perhaps most significantly, conversational memory transforms AI from a transactional tool to a genuinely ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

At its core, customer relationship management (CRM) is all of the activities, strategies and technologies that companies use to manage their interactions with their current and potential customers. A ...

You have probably heard the saying, “The customer is always right.” Chances are, as a customer, you felt that this catchy phrase applied to you. But I believe that this phrase, popularized by Harry ...

Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

Discover how the American Customer Satisfaction Index (ACSI) influences investment decisions and economic performance. Learn ...

Discover some wildest Customer Wars moments of 2025: from a video game store rampage and comedy show dispute to plane ...

Explore how “The New CX” is transforming customer experience by making every interaction seamless, relevant, and connected. Learn how Five9 can help brands leverage data, technology, and human insight ...

Many organizations spent 2020 scrambling to catch up on decades-old trends, such as working from home, online commerce, and virtual events. What had long been a priority had suddenly become the ...

Americans owe trillions in car payments and the last few years have shown that people are willing to accept life ruining payments to be able to drive what they want. A recent video of a customer at a ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...