It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...

The healthcare industry in Kenya remains a towering exemplar of the most pathetic customer care service anywhere in the world. [Courtesy] No institution can thrive without a robust customer care ...

Businesses need more than a good product or service to attract customers and keep them coming back for more. Good customer care encourages loyalty and makes customers want to spread the word about a ...

The acclaimed television series will spotlight how Samsung is redefining customer care through advanced training programs, ...

On April 1st, Apple Computer will begin to offer customers additional incentives to purchase computers direct through the company's retail stores, reliable sources told AppleInsider. The computer ...

Credit cards aid in expense management. Top banks including HDFC, SBI, Axis, RBL, Bank of Baroda, LIC, Canara, IndusInd, Standard Chartered, and Kotak offer 24/7 helplines, chat support, and FAQs for ...

Dubai: An evaluation organisation on Tuesday honoured top businesses and government agencies that excelled in customer care last year. The Middle East Excellence Awards Institute, which evaluates ...

Retaining existing customers and identification of new prospective customers can be a daunting, expensive and tough task for any organization. The same applies to insurance organizations also.

AT&T is the absolute bee's knees in customer care among the big four carriers. That's if you're listening to J.D. Power, anyway, which finds that longtime champion Verizon is no longer the best at ...