Among full-service wireless customers who solve their issue online, 42 percent indicate having used the chat function, up 6 percentage points from 2011 Vol. 2. Among customers contacting via the ...

Providing poor customer service is likely to have a detrimental effect on your bottom line, no matter how impressive the product or service your company sells. According to a 2011 American Express ...

In today's competitive marketplace, outsourcing your customer care to a dedicated team of inbound customer care partners is an effective way for your business to create exceptional customer ...

WESTLAKE VILLAGE, Calif.: February 5, 2015 — Satisfaction with wireless carrier customer care service is positively impacted by the increased use and improved performance of online channels, ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

AT&T is the absolute bee's knees in customer care among the big four carriers. That's if you're listening to J.D. Power, anyway, which finds that longtime champion Verizon is no longer the best at ...

Retaining existing customers and identification of new prospective customers can be a daunting, expensive and tough task for any organization. The same applies to insurance organizations also.

Microsoft is buying Parature, a customer-care service service provider, to bolster its Dynamics CRM line. Microsoft is slated to announce the acquisition of the Herndon, Virg., company on January 7.

On April 1st, Apple Computer will begin to offer customers additional incentives to purchase computers direct through the company's retail stores, reliable sources told AppleInsider. The computer ...