Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Rogers customers tell CBC’s Go Public they’re frustrated after spending hours on hold trying to resolve basic issues.

Canadians lodged 9 per cent more complaints with the federal telecom and television ombudsman compared with a year ago, with Rogers Communications Inc. seeing a sharp increase compared with its two ...

Along with profits and dividends, customer complaints are rising in the world of big banks. In the last couple of years, complaints to third-party agencies that investigate disputes between banks and ...

A customer’s case against an insurer may not always be valid. The legal entitlement to payment of a claim or an argument over the validity of a notice of cancellation are two examples of common ...

Public Mobile is moving to a new rewards system, and customers aren’t happy about it. In a post to the service provider’s forum, the company said it will retire the old program starting in May. It has ...

The general manager of Canada’s soon-to-be first smoke-free mall says it was customer complaints that forced Sherway Gardens to outlaw smoking on the premises. As of July 7, anyone caught puffing on a ...

TORONTO (Reuters) - Complaints against Canadian telecoms operators spiked by more than a third in the year ending July 2019 to a record, with billing issues emerging as the most frequently raised ...