Zendesk CX Trends 2026 report highlights a new standard: customers now expect instant resolutions, deeper personalization, and greater transparency from AI-powered experiences.

Australia's TPG Telecom on Tuesday said a customer died after their Samsung mobile phone running out-of-date software failed to connect with the Triple Zero emergency services, and there was no ...

Here's how AI can help uplift your experiential branding game and connect with customers on a deeper level to foster brand ...

The full dive VR will bring customer experience to the next level. And of course, it is a distinct competitive advantage for ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Government's beleaguered SA Connect broadband project may have finally found a workable formula after years of delays and missed deadlines, by letting the private sector do what it does best. The ...

Canadian Tire said it was the target of a data breach that involved its ecommerce customer information database. The Canadian retailer said Tuesday that it has identified the cybersecurity breach ...

It is often challenging for individuals in New Bedford to gain access to all available community resources, especially for those without transportation. Rise Up for Homes aims to alleviate this ...

Cambridge Audio StreamMagic Gen 4 now supports Qobuz Connect, delivering seamless high-res streaming with full app control and pristine 24-bit/192kHz audio. Qobuz’s catalogue tops 100 million tracks ...

A news outlet is reporting that Intel is in talks with AMD. Intel could soon count AMD as a foundry customer. The chipmaker's stock is still gaining after yesterday's report that Intel is in talks ...

In this article, sports betting and casino platform provider Uplatform shares insights into its latest ebook on Customer Journey Mapping and how operators can use it to elevate their businesses.