Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 5 years old. In the world of ...

Everybody knows that the best CX companies in the world improve sales, retention and brand admiration. However, there is no consistent definition of CX. We do know this: happy customers require 12 ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. As a customer service ...

NovusNorth, a leading innovator in digital experiences for the financial services industry, is thrilled to announce the launch of its CX Consulting offering. In today's dynamic landscape, exceptional ...

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of ...

How to be a consultant that values and serves clients while still being profitable. Consultants get a bad rap: out for their own gain, focused on billable hours rather than client value, willing to ...

WATERTOWN, Mass.--(BUSINESS WIRE)--epocrates, an athenahealth, Inc. company that delivers digital clinical decision support to prescribers, today announced the expansion of its commercial leadership ...

During a panel discussion titled Delivering a Patient Experience Across the Continuum of Care, held at the ServiceNow Knowledge 19 Conference in Las Vegas, Barbara Rotondo, a Senior Manager in ...

Google Cloud revealed today it’s boosting its Customer Experience organization to help its cloud infrastructure users’ chances of success. To that end, it said today it’s introducing a new Custom AI ...

Your customer's journey is a series of unique interactions with your brand. The touchpoints between you and your customer create their journey. See your business from your customer's point of view.

Concentrix reported its FQ4 2022 financial results on January 19, 2023. The firm provides customer experience and other technology consulting solutions to clients worldwide. CNXC stock has produced ...