Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 5 years old. In the world of ...

Everybody knows that the best CX companies in the world improve sales, retention and brand admiration. However, there is no consistent definition of CX. We do know this: happy customers require 12 ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. As a customer service ...

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of ...

How to be a consultant that values and serves clients while still being profitable. Consultants get a bad rap: out for their own gain, focused on billable hours rather than client value, willing to ...

WATERTOWN, Mass.--(BUSINESS WIRE)--epocrates, an athenahealth, Inc. company that delivers digital clinical decision support to prescribers, today announced the expansion of its commercial leadership ...

Your customer's journey is a series of unique interactions with your brand. The touchpoints between you and your customer create their journey. See your business from your customer's point of view.

ATLANTA, Dec. 16, 2020 /PRNewswire/ -- Leading change and transformation consultancy North Highland was among the select companies that Forrester, one of the most influential research and advisory ...

Concentrix reported its FQ4 2022 financial results on January 19, 2023. The firm provides customer experience and other technology consulting solutions to clients worldwide. CNXC stock has produced ...

Covering the news of the week in customer experience and digital marketing software news, leading with Coveo's acquisition of Quibit. Coveo, an AI-powered search provider, has announced the ...

SAN FRANCISCO, July 19, 2022 /PRNewswire/ -- ClearScale, a leading cloud systems integrator, announced today that it has achieved the Amazon Web Services (AWS) Digital Customer Experience Competency.

MUMBAI, India, June 14, 2019 /PRNewswire/ -- Hexaware Technologies Ltd, one of India's fastest growing IT Consulting firms, today announced the acquisition of Mobiquity Inc for a total consideration ...