“The way we think about this [customer experience] is that it’s not just about customer satisfaction. We live in an experience economy. What that means is that satisfaction is the lowest minimum bar,” ...

Let discuss the important role of retail employees in powering the engine of economic growth and sustainability for the retail sector. At first glance, a retail job might seem like a straightforward ...

The term ‘gamification’ has been around for over two decades, but it only truly became part of the wider public consciousness in 2010, when it began to be seen in many different areas of marketing, ...

Newell Brands (NASDAQ: NWL), a leading global consumer goods company with a portfolio of iconic brands including Rubbermaid®, ...

Explore the effects of leadership styles on retail employees and customers, using real examples from UK retailers to give you an insight into how they work in practice. In retail, where employees need ...

In the dynamic world of retail, the concept of omnichannel is reshaping how businesses engage with customers across various touchpoints. This paradigm shift is particularly significant for complex big ...

In just a few short years, artificial intelligence (AI) has transitioned from a futuristic concept to an operational reality in retail. As consumers increasingly embrace AI-powered tools — from ...

The Covid-19 coronavirus pandemic brought turmoil to the retail industry with consumers having to find new ways to shop, leading to increased popularity of already existing retail trends and a sharp ...

When it comes to customer experience at the nation’s largest retail pharmacy chains, there is plenty of room for improvement, according to Tilak Mandadi, the chief digital, data, analytics and ...

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. Today’s retail workers almost need to have superpowers — ...