“The way we think about this [customer experience] is that it’s not just about customer satisfaction. We live in an experience economy. What that means is that satisfaction is the lowest minimum bar,” ...

The term ‘gamification’ has been around for over two decades, but it only truly became part of the wider public consciousness in 2010, when it began to be seen in many different areas of marketing, ...

Explore the effects of leadership styles on retail employees and customers, using real examples from UK retailers to give you an insight into how they work in practice. In retail, where employees need ...

In the Australian retail industry, change is the only constant. Emerging technology and shifting consumer expectations are raising industry standards and compelling businesses to innovate at an ...

Experiential retail is transforming the shopping world. Unlike traditional retail, which focuses on product transactions, experiential retail aims to create memorable customer experiences. Let’s ...

In just a few short years, artificial intelligence (AI) has transitioned from a futuristic concept to an operational reality in retail. As consumers increasingly embrace AI-powered tools — from ...

Making AI a priority today can help you attract and retain your loyal customers and help you stand apart in a crowded retail industry. The Fast Company Executive Board is a private, fee-based network ...

When it comes to customer experience at the nation’s largest retail pharmacy chains, there is plenty of room for improvement, according to Tilak Mandadi, the chief digital, data, analytics and ...

In a market where expectations are high, customer experience is the ultimate differentiator, with the guiding principle clear ...

Representative Image Customer experience - both online and offline - has emerged as the key differentiator for brands across categories. It has assumed even greater significance after the pandemic, as ...