HR is increasingly learning to treat employees like customers, according to a recent Ceridian report, so it's not entirely surprising to see Forrester enter the workforce training market with a ...

It’s hard, in the face of the economic and physical pain gripping so many, for the rest of us to think clearheadedly about the growth opportunities offered by this moment in history. Certainly, as a ...

MIAMI and PALO ALTO, Calif., Nov. 1, 2023 /PRNewswire/ -- Foundever™, a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI ...

In the past month, I’ve been asked to write about the ROI on customer service training by three different publications. In one of the articles, I made a comment that resonated with many of the readers ...

The purpose of a business is not merely to make a profit but, more importantly, to make customers. It is only from the development of that connection - between a business and its clients - that profit ...

Do you want to reduce employee training time, increase training effectiveness, and help employees gain experience and confidence? While many companies still provide traditional classroom training, ...

ATLANTA, June 1-- LOMA (formerly Life Office Management Association) issued the following news release: LOMA today launched an online, gamified course to help life insurance and P&C companies ensure ...

AI customer experience has been the talk of the town since ChatGPT launched in late 2022. In the business world, fewer topics have been more mentioned. The prospect of AI replacing white-collar jobs ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...