You cannot run a successful business without happy customers. It is easy for an unhappy client to bash your company online, where a few well-placed complaints might impact business and give you a bad ...

Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...

Contact center volume jumped markedly when the COVID-19 pandemic forced the closures of physical locations around the world, meaning contact centers were the sole source of customer-company ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

Which is more important: To be right or happy? Let's change that to customer service. Is it more important to be right or retain a customer? Sure, there are limitations. There are customers who either ...

How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

Inbound customer service develops a life of its own. The incoming calls encompass every aspect of the business, its products and services. The inbound customer service representatives are ambassadors ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

When it comes to charging delivery fees, Fred Durham, founder of Café Press, online seller of everything from ironic T-shirts to calendars, is unrepentant. Want that $22 Family Guy T-shirt? Get ready ...

United Parcel Service (UPS) has recently intensified its approach to handling disputes over tariff bills by imposing late ...