There isn’t enough emphasis on the quality of customer relations in almost every business in our country. Certainly, many factors influence this, including the hectic time of the year, the labor ...

Marketing, customer service and customer engagement professionals looking for a big payday may have to wait a bit, as pay increases for these professionals have dwindled since the start of the year ...

Lightfield, a new AI-powered CRM from the creators of Tome, launches to challenge Salesforce and HubSpot by eliminating ...

Ideally, many customers (67%) would like to receive personalized deals or offers when shopping in-store or online based on ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

The Customer Relationship Management Software Market [2023-2030] Latest report a comprehensive analysis of the Customer Relationship Management Software market is presented in the latest report, with ...

A decade ago, keeping customers meant locking them in. In 2025, it means giving them every reason to want to stay.

Sometimes a brand is so successful that it’s bigger than a name-drop.

From the spirited Hall of Flowers event in Santa Rosa, California, the clear trajectory of cannabis‘s influence in mainstream pop culture is increasingly evident. Yet, beneath the surface, many brands ...

InCoax Networks is taking the next step in the strategic transformation initiated during the autumn. The new, flatter organisation strengthens the company’s c ...

A new set of rules could also require businesses to make it easier to reach customer-service agents. By Sara Ruberg As Disney has raised the cost of tickets and hotel rooms at its theme parks, and ...