Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

Usually, drivers would need to buy their own container of fluid to manually refill. These bottles would be commonly made of ...

The review conducted by the Office of the Inspector General examined the SSA’s national 800-number telephone system and concluded that overall service improved during fiscal year 2025. According the ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...