Join the Dubai Aviation Career Fair 2026 on January 21-22 to connect with top airlines like Emirates and Etihad, and explore ...

The holidays are a time for generosity. Many show appreciation by tipping service workers. But deciding who to tip, and how ...

A handful of bills signed into law by Gov. Gavin Newsom are set to take effect in the new year. The 2026 slate of new ...

ShipStation reports e-commerce returns management can shift from a cost center to a loyalty driver through technology and ...

Safaricom network coverage issues still affect 1 in 4 users, as mobile networks struggle with reliability and customer ...

An annual worship service provided financial assistance to community members for bills. The "Back to Basics" service is hosted by Evangelist Gladys Ellis and her Divine Healing Ministry. Organizers ...

The course first, introduces what service design is and what are its principles. Different service design tools are introduced via design process and tested in practical exercises. Co-design principle ...

State-owned BASIC Bank Limited has inaugurated a "fortnight-long customer service" initiative to mark Youth Festival 2025, running from 19 October to 2 November 2025. The programme forms part of a ...

While not always perfect, customer experience in the telecommunications industry has come a long way, and it continues to improve. What was once measured by basic metrics like Net Promoter Score (NPS) ...

Most CMOs see CX as vital, but few achieve it; success requires richer customer insights, journey-driven design and a culture that embeds customer-centricity. Chief marketing officers widely recognize ...

Most reasonable people would agree that retail workers deserve to be treated like human beings, but some people would rather they behave like puppets. So after working a long shift, being told to ...

Documents subpoenaed by the Senate Committee on Homeland Security and Government Affairs show major failures among the six U.S. Secret Service (USSS) agents who were suspended without pay in response ...