In today’s digital age, the opportunity to work from home has expanded significantly, especially in the retail sector. With ...

Someone invariably asks me, “so what are you doing the rest of your day?” I find that to be very intrusive from someone I don ...

Dear Boundaries: Something general and meaningless can help divert small talk such as this. “Oh, not sure” or “enjoying it, I ...

Nearly every established seller of enterprise tools started marketing the same general-purpose AI agents that aim to handle everything from drafting emails to customers to resolving IT service tickets ...

Mr. Emmanuel Frimpong, Tourism Consultant, Analyst and Advocate, says weak service delivery continues to undermine tourism growth, visitor satisfaction, ...

Mr. Caleb Kofie, Executive Director of the Service Excellence Foundation, has underscored the critical role of government policies, regulations, and ...

Senior staff writer Faith Richardson argues that everyone should work a customer service job at some point in their life.

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

DAVENPORT, Fla. (WFLA) — A customer at a Florida McDonald’s was shot by an employee of the restaurant during a dispute over being denied service late at night. At around 3 a.m. on Oct. 12, Peter Story ...

Abstract: A contract between Pittsburgh digital greenhouse and the university of Pittsburgh called for the development of a set of three(3) continuing education courses. The original objectives, ...