Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

Dear Boundaries: Something general and meaningless can help divert small talk such as this. “Oh, not sure” or “enjoying it, I ...

Danfoss will leverage the trained resources of Innomotics to deliver services including cross-border assignments, warranties, ...

Mr. Emmanuel Frimpong, Tourism Consultant, Analyst and Advocate, says weak service delivery continues to undermine tourism growth, visitor satisfaction, ...

The Bee Network is rolling out dementia awareness training for all frontline staff in a move to make public transport more ...

Mr. Caleb Kofie, Executive Director of the Service Excellence Foundation, has underscored the critical role of government policies, regulations, and ...

WestJet’s plans to transfer hundreds of its Calgary-based call centre jobs to El Salvador is a betrayal of Canadian workers, says a union attempting to bring the employees into its fold.

With more smartphone users valuing fast, efficient, convenient, and personalized after-sales services, OPPO is introducing dedicated One-on-One Support for Find X9 series users in select countries and ...

A group of dedicated young learners are celebrating success after completing a series of qualifications with leading training ...

Despite that, contractors spent nearly $189,000 during the 2023 to 2024 fiscal year, and have already charged $128,000 so far ...

The training aimed to equip farmers with essential knowledge to enhance productivity, improve efficiency, and strengthen ...