Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

Dear Boundaries: Something general and meaningless can help divert small talk such as this. “Oh, not sure” or “enjoying it, I ...

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

Danfoss will leverage the trained resources of Innomotics to deliver services including cross-border assignments, warranties, ...

Mr. Emmanuel Frimpong, Tourism Consultant, Analyst and Advocate, says weak service delivery continues to undermine tourism growth, visitor satisfaction, ...

The Bee Network is rolling out dementia awareness training for all frontline staff in a move to make public transport more ...

The Abuja Electricity Distribution Company (AEDC) has confirmed a company-wide restructuring exercise aimed at improving efficiency.

Mr. Caleb Kofie, Executive Director of the Service Excellence Foundation, has underscored the critical role of government policies, regulations, and ...

WestJet’s plans to transfer hundreds of its Calgary-based call centre jobs to El Salvador is a betrayal of Canadian workers, says a union attempting to bring the employees into its fold.

Dakar delivery workers complete digital skills training via Force-N initiative Program boosts youth employability with GPS, safety, and customer service modules Expansion planned nationwide as youth ...

With more smartphone users valuing fast, efficient, convenient, and personalized after-sales services, OPPO is introducing dedicated One-on-One Support for Find X9 series users in select countries and ...