Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

3. Timeliness and currency: Outdated information undermines AI performance. In fast-changing fields, models that rely on ...

Your app works beautifully. Users love the interface. Marketing is hitting targets. Then one morning, you wake up to angry ...

Explore the top six myths about customer experience that were debunked in 2025, highlighting the shift from digitization to ...

T2, formerly 9mobile, faces a crisis with 2,664 subscriber exits in three months, highlighting ongoing trust issues despite ...

Bored Panda has created a list of the most unsuccessful travel pics that show that even the best-planned vacations can end up as fails.

FEATURE: How to reduce failed deliveries and operational costs in the last mile - read more about this with Parcel and Postal ...

Mobile money operators and banks in Ghana must learn a basic rule of modern service: when your systems are down, communicate. Silence is not neutrality. It is disrespect.

A rogue trader who took payment to supply and fit a kitchen but failed to do or return the money paid has been prosecuted.

Across Canada, there are convenience stores with no clerks, hotels where guests check in, check out and order fresh towels on ...

Discover what most teams miss when rolling out support automation, including change management, data readiness, human ...

On Monday, the BC Ferries website has been waitlisting people trying to reserve space on sailings, with current wait times ...