Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

3. Timeliness and currency: Outdated information undermines AI performance. In fast-changing fields, models that rely on ...

Your app works beautifully. Users love the interface. Marketing is hitting targets. Then one morning, you wake up to angry ...

Explore the top six myths about customer experience that were debunked in 2025, highlighting the shift from digitization to ...

T2, formerly 9mobile, faces a crisis with 2,664 subscriber exits in three months, highlighting ongoing trust issues despite ...

Bored Panda has created a list of the most unsuccessful travel pics that show that even the best-planned vacations can end up as fails.

Recently, the spirit of idleness lured me into Facebook. I went to ‘Facebook’ instead of ‘bookfacing’. I was scrolling down ...

Glance, the leader in enterprise cobrowse and guided customer experience solutions, today announced the release of its 2026 CX Trends Report, a candid and data-backed look at what actually happened ...

FEATURE: How to reduce failed deliveries and operational costs in the last mile - read more about this with Parcel and Postal ...

Mobile money operators and banks in Ghana must learn a basic rule of modern service: when your systems are down, communicate. Silence is not neutrality. It is disrespect.

The future of customer experience isn’t flashy AI — it’s AI that quietly works in the background, helping agents and ...