Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...

Hyundai AutoEver America suffered a data breach affecting 2,000 current and former employees, exposing names, Social Security ...

Hybrid customer experience platform unites AI-powered automation, flexibility, and control to elevate every touchpoint while ensuring security and data sovereignty OTTAWA, Ontario--(BUSINESS ...

The year 2025 has been interesting for restaurant chains, and these ones have not had a great year. These chains have the ...

Dear Eric: The home next door is vacant. I think it is a rental property. There is a huge tree in the front yard that is ...

I was pretty sure I was being pranked or scammed when a collections company called to inform me that I owed $15.23 in unpaid Oklahoma tolls.

Fake airline texts claiming flight cancellations are targeting travelers with convincing scams. Learn how cybercriminals steal personal data and credit card info.

Oklahoma Turnpike Authority should have an obligation to make a good faith effort to collect past-due tolls before they send Oklahomans to collections.

Most companies fail to deliver the empathy customers want, and that failure is costing them loyalty and growth. A global ...

"Across industries, there's a surge in AI voice agents targeting customer support service lines, driving new forms of fraud ...

Twilio’s 2025 AI Startup Searchlight Awards saw a record-breaking 750+ applicants that chose Twilio as the communication ...