“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why ...

Financial institutions are actively moving key customer-facing processes to AI agents, marking a rapid transformation in how ...

At Celosphere 2025, six enterprise leaders from Pfizer, Deutsche Telekom, DHL, Standard Bank, Metro Bank, and NN Bank ...

Fintech companies are concerned about the new customer consent process for accessing unified Mutual Funds portfolios via a ...

After Airbnb banned Kevin Donovan for life, he tried to find out why. But Airbnb won’t tell him. Will it tell this consumer ...

Detailed price information for Freshworks Inc Cl A (FRSH-Q) from The Globe and Mail including charting and trades.

The initiative, part of Ajman Police’s drive to adopt next-generation service concepts, replaces the traditional lengthy bail ...

Three in five banks and insurers cite customer onboarding among top reasons for AI agent adoption 33% of firms are actively ...

Customer Service Associate preliminary exam results to be out on official website. Follow the blog for latest updates.

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

Air India enhances customer service and organizational culture post-Vistara merger, addressing challenges from recent ...