Generali Thailand continues to enhance customer experience with the transformation of the GEN 365 application—upgrading its ...

Bangchak Sriracha Public Company Limited (BSRC) reported a net profit of THB 343 million for the third quarter of 2025, ...

Gartner, Cool Vendors in Customer Service and Support Technology, Jason Bridge, Brett Overbey, Kathy Ross, Christopher Sladdin, 13 October 2025 GARTNER is a registered trademark and service mark of ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Someone invariably asks me, “so what are you doing the rest of your day?” I find that to be very intrusive from someone I don ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...

Recent accolades and top-tier reviews highlight Freedom Debt Relief's industry leadership and proven results SAN MATEO, Calif., Nov. 12, 2025 /PRNewswire/ -- Freedom Debt Relief, one of the nation's ...

Target has rolled out a new employee initiative that requires employees who are within 10 feet of customers to smile, make ...

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

Maria Markovich keeps an eye on her expenses. Rather than use a big-name carrier for internet service, she uses a Brightspeed, a discount provider, for her Hunterdon County home. She no longer has a ...

Amtrak service between Richmond and Newport News has been suspended through Monday due to work on the line stemming from the train derailment in New Kent County last Saturday. More Than 90 Republicans ...