“Survey fatigue is real,” says Brad Anderson, President of Product and Engineering at Qualtrics. He acknowledged that many ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

What jobs are they doing? We’ll answer that in a second, but we want to start with the lay of the land. Because it’s shifting ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Here are the questions customers are asking to help them spot companies they can trust with their data this holiday shopping season TORONTO, Dec. 16, 2025 /CNW/ – This holiday ...

SAN FRANCISCO/STOCKHOLM, Dec 16 - Last spring, CellarTracker, a wine-collection app, built an AI-powered sommelier to make ...

Over the past year, Salesforce CEO Marc Benioff has touted his company’s main AI product, Agentforce, as a money saver for ...

It’s been called an “epidemic” of loneliness and isolation. The “bowling alone” phenomenon. By any name, it refers to Americans’ growing social disconnection. Americans are less likely ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

LIMA — Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay busy and get to know the people at the table. “I treat all my ...

Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...