Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

Dear Boundaries: Something general and meaningless can help divert small talk such as this. “Oh, not sure” or “enjoying it, I ...

Fashion and lifestyle are a major focus for the brand, with over 90% of its business coming from these segments, largely from ...

Looking for work? These age-friendly employers actively recruit seasoned workers for their reliability, skills, and wisdom.

An online counselling platform that received $40-million from the province, some from the Skills Development Fund, was the ...

WestJet’s plans to transfer hundreds of its Calgary-based call centre jobs to El Salvador is a betrayal of Canadian workers, ...

Despite that, contractors spent nearly $189,000 during the 2023 to 2024 fiscal year, and have already charged $128,000 so far ...

Cisco Germany management board member Detlev Kühne discusses how the technology giant tackled its AI transformation — and his key takeaways.

At companies big and small, employees have feared being replaced by AI. The new threat: Being replaced by someone who knows ...

Commercial lenders are increasingly rehiring retirees to fill key roles, seeking to draw on their decades of experience to ...

The bank currently uses AI to handle tasks like fraud detection, algorithmic credit-scoring and employee training.

The Indian government aims to enhance HR standards in the services sector to align with global norms, facilitating worker ...